{"id":1212,"date":"2025-06-26T21:49:31","date_gmt":"2025-06-26T21:49:31","guid":{"rendered":"https:\/\/sonicar.tech\/?page_id=1212"},"modified":"2025-06-29T20:44:33","modified_gmt":"2025-06-29T20:44:33","slug":"case-study","status":"publish","type":"page","link":"https:\/\/sonicar.tech\/ar\/customers\/case-study\/","title":{"rendered":"Customer Case Study"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1212\" class=\"elementor elementor-1212\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-95f79d0 e-flex e-con-boxed e-con e-parent\" data-id=\"95f79d0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-021b1e8 e-con-full e-flex e-con e-child\" data-id=\"021b1e8\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-70c1458 e-con-full e-flex e-con e-child\" data-id=\"70c1458\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c476faa elementor-widget elementor-widget-eael-creative-button\" data-id=\"c476faa\" data-element_type=\"widget\" data-widget_type=\"eael-creative-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-creative-button-wrapper\">\n\n            <a class=\"eael-creative-button eael-creative-button--winona\" href=\"\/ar\/customers\/\" data-text=\"Go!\">\n\n\t    \n                <div class=\"creative-button-inner\">\n\n                                            <span class=\"eael-creative-button-icon-left\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-left\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M257.5 445.1l-22.2 22.2c-9.4 9.4-24.6 9.4-33.9 0L7 273c-9.4-9.4-9.4-24.6 0-33.9L201.4 44.7c9.4-9.4 24.6-9.4 33.9 0l22.2 22.2c9.5 9.5 9.3 25-.4 34.3L136.6 216H424c13.3 0 24 10.7 24 24v32c0 13.3-10.7 24-24 24H136.6l120.5 114.8c9.8 9.3 10 24.8.4 34.3z\"><\/path><\/svg><\/span>                    \n                    <span class=\"cretive-button-text\">Back<\/span>\n\n                                    <\/div>\n\t                        <\/a>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c82c060 e-con-full e-flex e-con e-child\" data-id=\"c82c060\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55bebcc elementor-widget elementor-widget-heading\" data-id=\"55bebcc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PagBank<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-214b517 elementor-widget elementor-widget-heading\" data-id=\"214b517\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u201cWe can now say that our documentation is at a high level\u201d \n\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea14e33 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ea14e33\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e687acb e-con-full e-flex e-con e-child\" data-id=\"e687acb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0989ef2 elementor-widget elementor-widget-text-editor\" data-id=\"0989ef2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Challenge<\/strong><\/p><p>PagBank struggled to create efficient documentation for their financial services platform. They lacked expertise in technical writing and also did not want to invest in hiring an \u201cin-house\u201d writer only for documentation. The main problems were increased customer queries and longer integration times for clients.<\/p><p><strong>Collaboration Journey<\/strong><\/p><p>Recognizing the need for clear documentation, PagBank partnered with us. We worked closely with their team to understand their platform and API structure. Using this knowledge, we created comprehensive and user-friendly API documentation, along with guides and manuals for developers.<\/p><p><strong>Results Achieved<\/strong><\/p><p>The collaboration led to significant improvements\u00a0<b>in just one month<\/b>:<\/p><ul><li><p><strong>30% Less Support Tickets and Integration Time:<\/strong>\u00a0Clear documentation reduced support queries and made integration faster for developers.<\/p><\/li><li><p><strong>Documentation NPS Boost from 29% to 89%:<\/strong>\u00a0Clients were highly satisfied with the improved documentation, leading to increased loyalty and retention for PagBank.<\/p><\/li><li><p><b>Internationalization:\u00a0<\/b>Translating the documentation into English made it accessible to a global audience.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-40fe8c3 e-con-full e-flex e-con e-child\" data-id=\"40fe8c3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-fbf972c e-con-full e-flex e-con e-child\" data-id=\"fbf972c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d398d08 elementor-widget elementor-widget-image\" data-id=\"d398d08\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/sonicar.tech\/wp-content\/uploads\/2025\/06\/Mintlify-1024x1024.jpg\" class=\"attachment-large size-large wp-image-709\" alt=\"\" srcset=\"https:\/\/sonicar.tech\/wp-content\/uploads\/2025\/06\/Mintlify-1024x1024.jpg 1024w, https:\/\/sonicar.tech\/wp-content\/uploads\/2025\/06\/Mintlify-300x300.jpg 300w, https:\/\/sonicar.tech\/wp-content\/uploads\/2025\/06\/Mintlify-150x150.jpg 150w, https:\/\/sonicar.tech\/wp-content\/uploads\/2025\/06\/Mintlify-768x768.jpg 768w, https:\/\/sonicar.tech\/wp-content\/uploads\/2025\/06\/Mintlify-12x12.jpg 12w, https:\/\/sonicar.tech\/wp-content\/uploads\/2025\/06\/Mintlify.jpg 1081w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f155e53 e-con-full e-flex e-con e-child\" data-id=\"f155e53\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3df748 elementor-widget elementor-widget-heading\" data-id=\"f3df748\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PagBank<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f98bdff elementor-widget elementor-widget-heading\" data-id=\"f98bdff\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Digital banking, payment solutions, and financial services for individuals and businesses.\n\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdfe5c9 elementor-widget elementor-widget-heading\" data-id=\"fdfe5c9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"http:\/\/dev.pagbank.uol.com.br\">dev.pagbank.uol.com.br<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b0325e7 e-con-full e-flex e-con e-child\" data-id=\"b0325e7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ddcdbe8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ddcdbe8\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e02db7 elementor-widget elementor-widget-heading\" data-id=\"1e02db7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Industry<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8819f29 elementor-widget elementor-widget-heading\" data-id=\"8819f29\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Banking, Financial Services\n\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60f3e4e e-con-full e-flex e-con e-child\" data-id=\"60f3e4e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5770ab elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a5770ab\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cb44df elementor-widget elementor-widget-heading\" data-id=\"3cb44df\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Founded in\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-188af30 elementor-widget elementor-widget-heading\" data-id=\"188af30\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">2006<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-369ab51 e-con-full e-flex e-con e-child\" data-id=\"369ab51\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b963bd elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7b963bd\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f264677 elementor-widget elementor-widget-heading\" data-id=\"f264677\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer since\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3274b77 elementor-widget elementor-widget-heading\" data-id=\"3274b77\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">April 2022\n\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6981d0 elementor-widget elementor-widget-image\" data-id=\"b6981d0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2560\" height=\"1057\" src=\"https:\/\/sonicar.tech\/wp-content\/uploads\/2025\/06\/draft2-Software-Documentation-inverted-scaled.jpg\" class=\"attachment-full size-full wp-image-1220\" alt=\"\" srcset=\"https:\/\/sonicar.tech\/wp-content\/uploads\/2025\/06\/draft2-Software-Documentation-inverted-scaled.jpg 2560w, https:\/\/sonicar.tech\/wp-content\/uploads\/2025\/06\/draft2-Software-Documentation-inverted-300x124.jpg 300w, https:\/\/sonicar.tech\/wp-content\/uploads\/2025\/06\/draft2-Software-Documentation-inverted-1024x423.jpg 1024w, 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[&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":862,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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